Troubleshooting

Cannot save a profile

Saves fail when the workspace is read-only, you are on the wrong account, or you have not written anything yet.

Last updated Aug 18, 2026

The workspace is read-only

Look for the Workspace is read-only banner, or a message in the extension that the owner must update billing. Viewing still works; profile saves do not.

Owner: Settings → Billing. Everyone else: ask the owner. Details: Read-only workspaces.

Boolean history can still be saved. That is expected.

You opened the profile but never wrote

A profile is created on the first write (status, position, note, or comment). Opening LinkedIn is not a save. Change a field, then save.

Wrong account or workspace

If the web app shows the person but the extension does not (or the reverse), the extension is signed into a different user or workspace. Sign in again in the popup and pick the workspace in the app.

Trial has not started — and that is OK

You can use Boolean freely. Team saves need an account. After the first successful profile save, Billing should move from Trial ready to Free trial. If a save fails before that, it is usually auth or extension, not billing.

Archived profile

Archived people are viewable but not edited until you Restore profile from the row menu on Profiles.

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